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Pulse South Coast Ltd – Event Medical Cover Terms & Conditions
2.1 A Quotation provided by us is an invitation to treat and does not create contractual obligations.
2.2 A booking is only confirmed, and a binding contract only formed, when all of the following have occurred:
2.3 Until these steps are completed, no date will be reserved and we shall have no obligation to provide services.
3.1 A non-refundable deposit equal to 50% of the total fee is payable upon signing the Contract.
3.2 The balance of the fee must be received in cleared funds no later than 14 calendar days prior to the Event, unless otherwise agreed in writing by a director of Pulse South Coast Ltd.
3.3 If the balance is not received by the due date, we may at our discretion:
3.4 All fees are stated exclusive of VAT. VAT will be charged in addition at the prevailing rate where applicable.
3.5 Any additional services requested after the Contract is signed (including but not limited to additional staff, extended hours, or upgraded equipment) will be subject to a separate quotation. Such services will only be provided once accepted in writing by you, and payment terms will be confirmed at the time.
4.1 If You cancel:
4.2 If We cancel due to force majeure, unsafe conditions, failure by you to comply with obligations, or staff unavailability despite reasonable efforts, we will refund sums paid less reasonable costs incurred.
4.3 Any amendments requested by you (e.g. changes to times, numbers, activities) may increase fees. We will notify you of any additional charges in advance.
5.1 If the Event exceeds the contracted finish time, overtime charges will apply at the rates set out in the Quotation and/or Contract. Overtime is calculated per staff member (or vehicle, where applicable) for each additional hour or part thereof.
5.2 If actual Event conditions differ from the information originally provided (including but not limited to higher attendance, changes to site layout, extended operating hours, or activities presenting increased risk), we may adjust staffing levels, equipment, and fees as reasonably required to maintain safe and compliant medical cover. Any additional charges will be notified to you as soon as practicable.
5.3 If the Event overruns by more than two hours beyond the contracted finish time, we reserve the right to withdraw staff and vehicles unless an extension and the applicable overtime charges are confirmed in writing (including by email or SMS) by you or your authorised representative.
6.1 You are responsible for ensuring the Event complies with all relevant legislation, licences, permits, and health & safety requirements.
6.2 You must provide:
6.3 You must nominate an Event Safety Officer/organiser with whom our Team Leader can liaise throughout the Event.
6.4 You must notify us of all other medical/first aid providers on site. We reserve the right to withdraw if provision is unsafe or uncoordinated.
7.1 We will provide competent, trained, and insured personnel appropriate to the agreed cover.
7.2 Our staff will work within their scope of practice and training (e.g. first aider, ambulance care assistant, paramedic). We do not guarantee the attendance of registered medical practitioners unless specifically agreed in writing.
7.3 Our services supplement but do not replace statutory NHS or emergency services. We accept no liability for outcomes where patients require hospital or statutory services beyond our contracted provision.
7.4 We carry public liability insurance of not less than £10m and Medical Malpractice insurance of not less than £10m.
8.1 We are not liable for indirect, consequential or economic losses (including loss of income, profit, reputation) arising from provision or non-provision of services, except where caused by our gross negligence or wilful misconduct.
8.2 Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.
8.3 You remain liable for all risks inherent in your Event and for compliance with statutory safety duties.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including but not limited to extreme weather, epidemic, accident, staff illness, industrial action, or acts of public authority.
10.1 We may terminate immediately if:
10.2 On termination, you shall pay for all services performed and costs incurred up to the date of termination.
11.1 We have statutory duties to safeguard vulnerable persons. If our staff identify safeguarding risks, they may escalate concerns to statutory agencies without liability.
11.2 You must maintain orderly conduct at the Event. We may withdraw staff if they are subject to unacceptable risk, abuse, or violence.
These Terms are governed by and construed in accordance with the laws of England & Wales. The parties submit to the exclusive jurisdiction of the courts of England & Wales.
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Pulse South Coast Ltd – Training Terms & Conditions
2.1 All Courses must be booked in advance. A booking is only confirmed once:
2.2 Until a Booking Confirmation is issued, we are under no obligation to hold or reserve a place.
3.1 Course fees will be as quoted at the time of booking, exclusive or inclusive of VAT as specified.
3.2 Payment is due at the time of booking unless we agree otherwise in writing. Where a deposit is agreed, the balance must be paid by the date specified in our invoice or booking correspondence.
4.1 If you cancel more than 7 days before the Course start date, you will receive a full refund, less any applicable administration fee (not exceeding £50.00).
4.2 If you cancel within 7 days of the Course start date, no refund will be given.
4.3 You may request to transfer your booking to another Course date (subject to availability). We reserve the right to charge a transfer fee of £25.00 to cover administration costs.
4.4 If you fail to attend the Course without notice, all fees paid are non-refundable and non-transferable.
5.1 You must attend the Course punctually. Late arrival will result in you being turned away from the course due to you missing content, and no refund or partial refund will be provided.
5.2 You must provide accurate information when booking, including any medical, mobility, dietary, or other special requirements.
5.3 You must comply with all safety instructions and course requirements communicated by our trainers.
5.4 If your behaviour is disruptive or unsafe, we reserve the right to remove you from the Course without refund.
5.5 Trainer-to-learner ratios are set by us as the training provider and/or awarding body. These ratios vary between Courses and must be confirmed in writing by us at the time of booking for group Courses. Where group sizes exceed the permitted ratio, additional trainers or Courses may be required at additional cost.
6.1 We will provide suitably qualified trainers, appropriate training equipment, and course materials.
6.2 We reserve the right to cancel or postpone a Course where necessary (for example due to insufficient enrolments, trainer illness, or other unforeseen circumstances). In such cases, we will offer you an alternative Course date or a full refund of fees paid.
7.1 We are not liable for any indirect, consequential, or economic loss (including loss of earnings, business, or opportunity) arising from participation in a Course.
7.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or any other liability that cannot lawfully be excluded.
7.3 Our total liability in respect of any claim arising out of or in connection with a Course shall not exceed the amount of the fee you paid for that Course.
8.1 Certificates will only be issued upon successful completion of the Course, including full attendance and compliance with assessment requirements.
8.2 Where a regulatory body or awarding organisation specifies criteria (such as attendance, skills demonstration, or assessment performance), you must meet these standards in order to receive certification.
8.3 Replacement certificates may be issued at our discretion and may be subject to an administration fee.
These Terms are governed by and construed in accordance with the laws of England & Wales. The parties submit to the exclusive jurisdiction of the courts of England & Wales.
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Pulse South Coast Ltd – Patient Transport Services & Repatriation Terms & Conditions
1.1 All bookings must be made in writing using our booking form or agreed equivalent.
1.2 A binding Contract exists once:
1.3 We reserve the right to decline bookings where, in our professional opinion, the requested service is unsuitable, unsafe, or beyond our clinical scope.
2.1 Quotations are based on the information you provide regarding patient condition, mobility, journey distance, timings, and equipment required. If actual requirements differ, we may adjust costs to reflect the service delivered.
2.2 Deposits are payable at the time of booking. The balance must be received before transport commences unless otherwise agreed in writing.
2.3 Additional charges may apply for:
3.1 If you cancel:
3.2 Postponements or major amendments may be treated as cancellations and re-bookings. We will advise you of any charges in writing.
3.3 If we cancel due to circumstances beyond our control (e.g. staff illness, vehicle breakdown, force majeure), we will refund sums paid or agree an alternative date.
4.1 You must provide full and accurate information about the patient’s medical condition, mobility, medication, and care needs when booking.
4.2 You must ensure the patient is ready for collection at the agreed time and place, with any personal belongings and medication required for the journey.
4.3 For international repatriation, you are responsible for securing all necessary documentation (e.g. passports, visas, customs/immigration clearance, medical fit-to-fly certificates where required).
4.4 If inaccurate or incomplete information is provided, we may refuse transport or apply additional charges to ensure safe delivery.
5.1 We will provide trained staff, properly maintained and insured vehicles, and appropriate medical equipment as agreed in your booking.
5.2 Our staff will act within their level of training and competence. We do not guarantee the presence of a doctor or paramedic unless expressly booked and confirmed in writing.
5.3 We may adapt routes, pause, or suspend journeys where medically necessary, where advised by statutory authorities, or where safety/legal compliance requires it.
5.4 We hold public liability insurance and appropriate medical malpractice/professional indemnity insurance for services delivered. Evidence of cover is available on request.
6.1 We are not liable for delays or disruption caused by factors outside our reasonable control, including but not limited to traffic, weather, industrial action, mechanical failure, or official delays at borders/customs.
6.2 We are not liable for indirect or consequential losses (such as loss of flights, accommodation, earnings, or business opportunities).
6.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.
6.4 Subject to clause 6.3, our total liability in respect of any claim arising out of or in connection with the services shall not exceed the amount of the fee paid for those services.
These Terms are governed by and construed in accordance with the laws of England & Wales. The parties submit to the exclusive jurisdiction of the courts of England & Wales.