Many attendees simply need somewhere safe, someone to talk to, reassurance, monitoring or practical support until they are ready to return to the event or leave safely.
Without dedicated welfare provision, these situations can fall to medical teams or security personnel who may already be managing other operational demands.
A dedicated welfare service creates an appropriate third pathway, supporting vulnerable attendees while allowing medical and security teams to remain focused on their primary roles.


Every event has a different welfare profile. Our provision can range from a dedicated welfare and safe space through to mobile welfare teams, safeguarding support, vulnerability management and practical attendee assistance.
We plan the service around your audience, event environment and existing medical, security and event management arrangements.









A dedicated welfare area should provide more than somewhere to send an attendee who needs help.
Where appropriate, Pulse South Coast can establish and manage a calm, supervised welfare and safe space where vulnerable, distressed or overwhelmed attendees can receive support away from the main event environment.
Depending on the event, this may support attendees experiencing anxiety or sensory overwhelm, intoxication without an immediate clinical need, safeguarding concerns, separation from friends or family, or other circumstances where a quieter and appropriately supervised environment is beneficial.
The welfare facility is planned as part of the wider event operation, including its location, accessibility, communications, safeguarding arrangements and escalation routes into medical, security and Event Control.

Effective welfare provision is not simply a question of supplying a number of staff on the day.
Before an event, we consider factors including the audience profile, attendance, operating hours, alcohol availability, site layout, event activities, safeguarding risks, previous incident information and the medical and security arrangements already in place.
From this, we can develop appropriate welfare arrangements covering staffing, deployment, welfare facilities, communications, safeguarding, escalation pathways and operational documentation.
For events requiring a more developed welfare operation, this may include an event specific Welfare Management Plan setting out how the service will be managed and integrated into the wider event safety arrangements.
If you're considering welfare provision for your event and want to understand what a welfare team actually does, we've put together a practical guide covering the role of event welfare, the situations welfare teams can support with and how welfare works alongside medical and security provision.
Event welfare provides non-clinical support for attendees who may be vulnerable, distressed, intoxicated, overwhelmed or otherwise in need of a safe and supportive environment. Medical teams remain responsible for illness, injury and clinical emergencies. Welfare works alongside medical and security teams, helping ensure attendees are directed to the most appropriate support.
Not every event will require a dedicated welfare team. The need will depend on factors such as attendance, event type, audience profile, operating hours, alcohol availability and identified safeguarding or vulnerability risks. We can review your event and help determine whether dedicated welfare provision would be appropriate.
Yes. Pulse welfare services can operate independently of our medical services and integrate with your existing medical, security and event management teams. Clear communication and escalation arrangements are established so that welfare, security and medical responsibilities remain defined while services work together effectively.
Our welfare teams can support a broad range of situations including vulnerable or distressed attendees, intoxicated attendees where there is no current indication for clinical assessment or treatment, safeguarding concerns, lost children and vulnerable adults, anxiety or emotional distress, family support, and attendees who simply need a calm and supervised safe space. Where an attendee's condition changes or clinical concerns are identified, they will be escalated to the medical team.
Our welfare personnel are appropriately selected and trained for their roles, with safeguarding forming a core part of our welfare provision. Staff are DBS checked and receive role-appropriate training, with operational procedures in place covering areas including safeguarding, vulnerability, escalation, documentation and working alongside medical and security services.
We don't use a simple attendee to welfare staff ratio. Provision should reflect the actual risk profile of the event. We consider factors including attendance, demographics, event duration, alcohol availability, event activities, operating hours, site layout, previous incident information and the medical and security arrangements already in place. This allows us to recommend a proportionate welfare provision rather than simply supplying a predetermined number of staff.
You don't need to know how many staff you need before contacting us.
Tell us about your event and we can discuss the likely welfare risks, your existing medical and security arrangements and whether dedicated welfare provision would be proportionate.
Request an Initial Welfare Review
We are registered in England.
Company number 14113228.
VAT number 460 1276 19.
CQC Registration: 1-20709885447
Our registered office address is
Pulse South Coast Ltd, Harveys Lane, Ringmer, LEWES, BN8 5AF
Copyright © 2022 Pulse South Coast - All Rights Reserved.
Professional photography by Liv Cottingham Photography